Royal Borough of Windsor & Maidenhead

Academy 5

• Amend Screen Resolution - Academy
• Academy Password reset
• Rent claim period missing after the first Monday in April
• Request to stop start scheduler to assess benefit claim
• Update Experin Bank Wizard database

AfC - Hints and Tips 5

• How to log into RBWM IT Helpdesk for AFC staff
• How to scan and send from an MFD using an AFC email address
• Log tickets with AfC support team
• AfC - Google Mail
• Liquid Logic - Support from Kingston IT

Agresso 7

• Agresso Access Form
• Agresso Budget Monitoring Reporting
• Agresso Goods Receipting
• Agresso Password reset
• Agresso Payment Forms

See all 7 articles

FAQ 12

• Generic Library accounts - Sending and Receiving
• How to disable Microsoft Edge as the default PDF reader
• How to request a Software licence
• How to use the Snipping Tool to take a snapshot
• Intranet User Guide

See all 12 articles

Hints and Tips for Laptops 10

• Finding applications in Windows 10
• Finding the drives in Windows 10 Modern Workplace
• Cloudberry - How to activate
• Laptop Camera - Check its working
• Software Centre - Install applications

See all 10 articles

I3 Touch Screen 2

• i3Touch Screen - Handout and Video
• I3Touch Screen - Video for Whiteboard

IT Helpdesk 4

• Freshservice Approvals
• FreshService User Guide
• How to log into IT Helpdesk for RBWM and Optalis Staff
• Fresh Service Crib Sheet for Agents

Mobile Phones 8

• Samsung - Voicemail
• Samsung - View Photos and Save
• Samsung - Change Phone Passcode
• Samsung - Teams App - Notifications aren't working correctly because background activity is restricted.
• Samsung - Transfer contacts from SIM or Phone storage to Outlook

See all 8 articles

Microsoft Office 365 14

• Excel - Password protect a workbook
• Excel - Pasting issues on MAC machines
• Microsoft Authenticator
• Microsoft - Control Key Options Shortcuts
• Microsoft - Windows Keyboard Shortcuts

See all 14 articles

Microsoft OneDrive 6

• OneDrive - Disable notifications for Microsoft Word tracking
• OneDrive - On your phone
• OneDrive - Problems
• OneDrive - Restore files
• OneDrive - Share a File

See all 6 articles

Microsoft Outlook 22

• Outlook - Access Public Folders for Meeting Rooms
• Outlook - Add an E-Signature
• Outlook - Add a Meeting Reminder
• Outlook - Add shared email accounts
• Outlook - Archive emails

See all 22 articles

Microsoft Teams 53

• Teams - Guidance on joining a meeting
• Teams - What is it
• Teams - Create a site
• Teams - Add members to a site
• Teams - Schedule a meeting

See all 53 articles

Microsoft Teams Telephony 2

• Teams Telephony - Forwarding Calls
• Teams Telephony - Transfer, Hold, Merge and Park calls

Printers and Scanning 2

• Canon MFD Printer Fault
• Restore Uniflow Printer option

Uniform 5

• Uniform - printing
• Idox EDRMS - unable to view PDFs
• Letter corrupt
• Uniform - Unable to generate Decision
• Idox EDRMS Password reset

VPN 0