Shared Email Accounts can only be accessed if you have requested or been given rights to access. In the first instance you should raise a Service Request via IT Helpdesk and have this approved. Once approval has been granted if you are unable to see the shared mailbox, then please follow the instructions below.
Classic Outlook:
1. Open Outlook and go to File: Click on "File" in the top left corner.
2. Access Account Settings: Select "Account Settings" and then "Account Settings" again.
3. Change Account Settings: Choose your email account and click "Change".
4. Open Advanced Settings: Click on "More Settings" and then the "Advanced" tab.
5. Add the Shared Mailbox: Click "Add," enter the email address of the shared mailbox, and click "OK".
6. Restart Outlook: Close and reopen Outlook to see the shared mailbox in your folder pane.
New Outlook:
1. Open Outlook: Open the Outlook application on your Windows computer.
2. Navigate to your account: Locate your email account in the navigation pane.
3. Add Shared Mailbox: Right-click on your account name and select "Add shared folder or mailbox".
4. Enter Email Address: Type in the email address of the shared mailbox and click "Add".
5. Restart Outlook (if needed): If the mailbox doesn't appear automatically, restart Outlook.