Classic Outlook:
1. Open Outlook and go to File: Click on "File" in the top left corner.
2. Access Account Settings: Select "Account Settings" and then "Account Settings" again.
3. Change Account Settings: Choose your email account and click "Change".
4. Open Advanced Settings: Click on "More Settings" and then the "Advanced" tab.
5. Add the Shared Mailbox: Click "Add," enter the email address of the shared mailbox, and click "OK".
6. Restart Outlook: Close and reopen Outlook to see the shared mailbox in your folder pane.
New Outlook:
1. Open Outlook: Open the Outlook application on your Windows computer.
2. Navigate to your account: Locate your email account in the navigation pane.
3. Add Shared Mailbox: Right-click on your account name and select "Add shared folder or mailbox".
4. Enter Email Address: Type in the email address of the shared mailbox and click "Add".
5. Restart Outlook (if needed): If the mailbox doesn't appear automatically, restart Outlook.
Please advise whether this ticket may now be closed.