Having problems accessing the Outlook inbox for the generic library accounts, please try the following:
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If you’ve noticed that no emails are sending or receiving, you will see that the Outlook icon in the taskbar has an exclamation mark:
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If you see a Windows Security box asking for the generic library Password – enter the password and tick “Remember my credentials”
If you don’t see the box above, try clicking “Need Password in the bottom right of the Outlook screen:
